Find Solutions Seven Resources You Can Use Now How does a service provider offer champagne support in a bear economy? - On-demand webcast with SSPA, Plumchoice & Bomgar Winning Service Strategy in a Changed Economy - Keynote presentation (PDF) from October 2008 conference Service Technology Trends - Conversations from October 2008 SSPA, AFSMI & TPSA conference - white paper by John Ragsdale How do we continue to deliver top-level services when we are financially hamstrung?- Article by Bill Rose, VP of Services Research, SSPA Top 10 Outsourcing Tips for Uncertain Economic Times - Article by Bill Rose, VP of Services Research, SSPA Eye on Service: Tech Services Blog by John Ragsdale - Economic downturns = uptick in tech M&A; why our industry is better positioned now than it was for the 2001 tech crash; and more Cutting Operational Expenses with Innovative Technology: Web Self-Service Knowledge Management - Article by John Ragsdale, VP of Technology Research, SSPA New Research: SSPA Members Only December 2008: Member Collaboration: Support Ratios Ratio of TSEs to Customers; Knowledge Engineers to TSEs Author: John Ragsdale, Vice President of Research, SSPA November 2008: VC Funding for Service Automation Slows Largest Investments Made to Green Energy and Biotech/Healthcare Author: John Ragsdale, VP of Technology Research, SSPA

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