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SSPA - Service & Support Professionals Association

sspa publications

 
SBusiness
Sbusiness is a members-only professional journal for effective services management, leadership and excellence. Each edition focuses on the most timely and impactful topics for our industry; uncovered for you by noted industry experts and experienced practitioners. Sbusiness is printed and mailed to all SSPA members each quarter and also available online. Interested in publishing an article? Review our guidelines and editorial calendar (PDF) then submit a proposal.
 
SSPA News

Every quarter, we're publishing relevant and compelling content on today's business issues; service delivery, services marketing & sales, tools & technology, talent management & development, best practices, knowledge management, and more. SSPA News, the Association's longest-standing publication, is brimming with member-to-member content and is open for all to view. To receive SSPA News via email, Join the Community.

   

TSRQ

Technology Services Research Quarterly (TSRQ) is a compendium of some of the most timely and compelling SSPA Research available. Beginning in August 2008, this members-only research is offered quarterly both online and via email. It features real-world facts and best practices in the areas of service and support that present the biggest challenges--and opportunities--for your business.

   

SSPA Update

The SSPA Update is a weekly highlight of essential Association and Member happenings. The Update--available to all on both the website and via email--includes everything from the latest SSPA Research, to webcasts, events, member collaboration opportunities, free white papers and more. To receive the SSPA Update via email, Join the Community.


 

 

 
 
 
 

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Call for Speakers:
Technology Services Europe 2009
Blog with John Ragsdale
Blog On with
John Ragsdale!

2008 Managed Services Study
We Need Your Participation!
Bomgar Logo
Virtualize Your People
Is Your Remote Control Security Bullet-proof? View 30-minute On-demand Webcast!
Re-write the Rules of Customer Service with Web 2.0: Webcast Available On-demand!
SSPA Support Technology
Buyer's Guide

White Paper from SSPA Partner Impact
Learning Systems:
Support Staff
Certification
Impact Study


Recognized Innovator Awards Press Release